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Have a question, suggestion, or need help? We'd love to hear from you. Get in touch and we'll respond as soon as possible.
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Frequently Asked Questions
How fast will you respond?
We typically respond to support emails within 24 hours during business days. For urgent issues, please mark your email as "Urgent" in the subject line.
What should I include in a bug report?
Please include: the file format you were converting, your browser and version, steps to reproduce the issue, and any error messages you received.
Do you offer API access?
We're working on API access for developers and businesses. Contact our business team for early access information.
Can you add support for [format]?
We're always adding new formats based on user demand. Send us your format requests and we'll prioritize based on popularity.
Response Time Commitment
Support: Within 24 hours
Feature Requests: Within 48 hours
Business: Within 12 hours